Effective Date: September 1, 2026
Last Updated: September 1, 2026
Floyd’s Home Improvement (“Floyd’s Home Improvement,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit floydshomeimprovement.com, submit a form, request an estimate, communicate with us, or otherwise use our website and related services.
By using this website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
Information You Provide
We may collect information you voluntarily provide, including:
• Your name
• Email address
• Telephone number
• Street address or project location
• Information about your home-improvement or repair needs
• Preferred appointment dates or contact methods
• Photographs, documents, or other information you submit
• Communications you send to us by email, telephone, text message, website form, or other means
Please do not submit sensitive personal information, such as Social Security numbers, financial account details, or medical information, through a general website contact form.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited and time spent on those pages
• Referring website or source
• General geographic location
• Website interactions and form activity
• Cookie and similar technology identifiers
We may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand how it is used, improve performance, and measure marketing effectiveness.
HOW WE USE INFORMATION
We may use the information we collect to:
• Respond to questions and requests
• Contact you about an estimate, consultation, appointment, or project
• Provide and improve our home-improvement services
• Prepare estimates and proposals
• Schedule and manage appointments
• Maintain customer and prospective-customer records
• Send service-related emails, calls, or text messages
• Send promotional communications when permitted by law and with any required consent
• Operate, maintain, secure, and improve our website
• Analyze website traffic and marketing performance
• Detect fraud, misuse, security threats, or technical problems
• Comply with legal obligations and enforce our agreements
• Protect our rights, property, customers, employees, and others
EMAIL, TELEPHONE, AND TEXT COMMUNICATIONS
When you provide your contact information, we may contact you to respond to your request, discuss your project, provide an estimate, schedule an appointment, or deliver other service-related communications.
If you separately consent to receive promotional or marketing text messages, Floyd’s Home Improvement may send such messages to the telephone number you provided. Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Message frequency may vary. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information below.
Carriers are not liable for delayed or undelivered messages.
Opting out of marketing messages will not prevent us from sending communications that are necessary to respond to a current request, administer an existing transaction, or provide services you requested, where permitted by law.
You may unsubscribe from promotional emails by following the unsubscribe instructions in the email or by contacting us.
HOW WE DISCLOSE INFORMATION
We may disclose information to:
• Employees, contractors, and representatives who need it to perform work on our behalf
• Website hosting, customer relationship management, scheduling, email, telephone, text-messaging, analytics, advertising, payment, and technology providers
• Subcontractors, suppliers, and service professionals involved in evaluating or completing a requested project
• Professional advisers, such as accountants, insurers, consultants, and attorneys
• Government agencies, courts, or other parties when required by law or reasonably necessary to protect legal rights and safety
• A purchaser, successor, or other party involved in a merger, sale, financing, restructuring, or transfer of some or all of the business
These parties may use information only as permitted by their agreements with us and applicable law.
We do not sell personal information for money. We will not disclose mobile telephone numbers or text-message consent information to third parties or affiliates for their own marketing or promotional purposes. We may disclose such information to service providers that help us deliver messages and operate our communications, subject to appropriate restrictions.
COOKIES AND ANALYTICS
Our website may use first-party and third-party cookies or similar technologies. Some cookies are necessary for the website to operate. Others may help us understand website traffic, remember preferences, improve the user experience, or measure advertising results.
You can adjust your browser settings to block or delete cookies. Disabling cookies may affect how certain website features function.
Our website may use services provided by third parties, such as website hosting, analytics, advertising, embedded maps, scheduling tools, or social media platforms. These third parties may collect information according to their own privacy policies.
DATA SECURITY
We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, storage system, or electronic transmission can be guaranteed to be completely secure. You provide information electronically at your own risk.
DATA RETENTION
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and tax records, resolve disputes, enforce agreements, and satisfy legal obligations.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
YOUR PRIVACY CHOICES
Depending on your location and applicable law, you may have the right to request that we:
• Provide information about the personal information we maintain about you
• Correct inaccurate personal information
• Delete certain personal information
• Stop sending promotional communications
To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing a request. Some information may be retained when required or permitted by law.
CHILDREN’S PRIVACY
This website is intended for adults seeking home-improvement services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information through this website, please contact us so we can take appropriate action.
THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by other parties. We do not control and are not responsible for those parties’ privacy or security practices. We encourage you to review their policies before providing personal information.
STATE PRIVACY RIGHTS
Residents of certain states may have additional rights concerning their personal information. If an applicable state privacy law grants you rights not specifically described in this policy, you may exercise those rights by contacting us.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after an update means that you acknowledge the revised policy.
CONTACT US
If you have questions, concerns, or privacy requests, contact:
Floyd’s Home Improvement
811 8th Avenue South, Surfside Beach, SC, United States, South Carolina
Email: [email protected]
Telephone: (843) 238-1457
Website: https://floydshomeimprovement.com